Shipping Policy

Shipping Policy – Velna Herbal & Nutrition

At Velna Herbal & Nutrition, a brand of Velna Nutrition Private Limited, we are dedicated to ensuring that your orders are delivered safely, securely, and on time. Please review our shipping policy carefully before making a purchase.

1. Shipping Destinations

We currently ship to:

  • 📍 All locations within India

  • 🌍 Select international destinations
    For international shipping inquiries, please contact us at finance@velnanutrition.com before placing an order.

2. Order Processing Time

  • Orders are processed and dispatched within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing times may vary during peak seasons, promotional sales, or unforeseen circumstances.

3. Estimated Delivery Time

  • Standard Shipping (India): 5–7 business days

  • Express Shipping (India): 2–3 business days (additional charges may apply)

  • International Shipping: 7–15 business days (subject to customs clearance)

Note: Delivery timelines are approximate and may be affected by courier delays, weather conditions, or government regulations.

4. Shipping Charges

  • Shipping charges are calculated based on your delivery location, order size, and shipping method.

  • The exact amount will be shown at checkout.

  • Free Shipping may be available on domestic orders above ₹100 (if applicable).

  • There are no hidden charges — all applicable costs are displayed at checkout.

5. Order Tracking

Once your order is shipped, you will receive an email or SMS notification containing the tracking number and a tracking link to monitor your delivery progress.

6. Customs & Duties (International Orders)

  • The recipient is responsible for any customs duties, import taxes, or clearance fees imposed by their local authorities.

  • Velna Herbal & Nutrition is not responsible for delays caused by customs clearance processes.

  • We advise international customers to check their country’s import regulations before placing an order.

7. Undelivered or Delayed Packages

  • If a shipment is returned due to an incorrect address or failure to accept delivery, we will contact you to arrange redelivery. Additional shipping fees may apply.

  • If your order is delayed beyond the estimated timeframe, please reach out to us at finance@velnanutrition.com for assistance.

  • While we are not responsible for courier delays or delivery failures, we will do our best to help resolve any issues promptly.

8. Lost or Damaged Shipments

  • If your package is lost or arrives damaged, please notify us within 48 hours of delivery with your order number and supporting photos (for damaged items).

  • We will investigate and provide a replacement or refund, as applicable.

  • Refunds or replacements for lost/damaged shipments will be processed within 7 business days after verification.

9. Dispute Resolution & Governing Law

This Shipping Policy is governed by the laws of India.
Any disputes arising in connection with shipping will be subject to the jurisdiction of New Delhi courts.

10. Contact Us

For any shipping-related questions or concerns, please contact our support team:

📞 Phone: +91 93119 32334‬
📧 Email: Info@velnanutrition.com 

We’re here to ensure that your Velna Herbal & Nutrition shopping experience is smooth, transparent, and satisfying!